Refund policy

On orders not yet shipped

I have a 48-hour refund policy on orders not yet shipped. You have 48 hours after purchase to request a refund. At that time, you can get a 100% refund.

On shipped orders

I have a 15-day return policy, which means you have 15 days after receiving your item to request a return.

Your item must be in the same condition that you received it and in its original packaging to be eligible for a return. You’ll also need the receipt or proof of purchase.

To start a return, you can contact me using the form at the bottom of this page. If your return is accepted, I’ll send you a message detailing how the item must be shipped. Items sent back to me without first requesting a return will not be accepted. You will be responsible for all shipping costs, and the item must be insured for a minimum value equal to the original purchase price.

Damages and issues

Please inspect your order upon reception and contact me within 24 hours if the item is defective, damaged or if you receive the wrong item so that I can evaluate the issue and make it right.

Exceptions / non-returnable items

Certain types of items cannot be returned like custom products (such as special orders, commissions, or personalized items). Please get in touch if you have questions or concerns about your specific item.

Unfortunately, I cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

I will notify you once I’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember that it can take some time for your bank or credit card company to process and post the refund.